Popular Articles
Bill Val: "Null value is eliminated by an aggregate or other SET operation."
This message is just a warning from the database. The file will have processed - you will see it in the Validate tab - but the message prevents the system from marking the file as 'processed'. The warning essentially means that there are charges on ...
How the database handles clock changes
The data on the portal is displayed in local “clock” time. This is how most suppliers would use the data for time of day charging. This would mean that you should see a gap for Sunday morning in April, as the local clock skipped an hour. You would ...
Find MeterRef and Invoice ID for an invoice
This is found on the Invoice Validation module in Shield, on the Validate tab. You can find the meter ref for the invoice (and check the invoice id is correct) here:
Changing your password
Everyone is able to change their passwords themselves in one of 3 main ways, depending on your location: Follow method 1 if you're in the office Follow method 2 if you're working remotely and have access to the remote server Follow method 3 if you ...
How to get a good screenshot when reporting issues.
Use 'Windows Key -Shift - S' keyboard shortcut to open the snipping tool. If you are trying to snip something on Remote, make the remote window not full screen before using the 'Windows Key -Shift - S' keyboard shortcut - it won't work otherwise. ...